FAQ
Ticketing and Reservations
Q: How do I purchase tickets for CMX CinéBistro? A: Tickets can be purchased online through our official website to reserve your specific seat. They are also available at the box office during operating hours.
Q: Are the seats reserved? A: Yes, all seating is reserved luxury recliner seating. We highly recommend booking in advance, especially for weekend and evening showtimes.
Q: What is your policy on refunds or exchanges? A: All ticket sales are final. However, in the event of a show cancellation or technical difficulty, exchanges or refunds may be processed. Please contact the box office prior to your scheduled showtime.
Dining Service
Q: Do I have to dine to see a movie? A: No, dining is optional. You are welcome to enjoy the movie without purchasing any food or beverages, although traditional concessions are available.
Q: When should I arrive to receive in-theatre dining service? A: To ensure full in-theatre dining service, guests must arrive and be seated at least 30 minutes prior to the scheduled showtime. Self-service concessions and bar items are available after the in-seat service cut-off time.
Q: Can I dine in the restaurant/lounge without seeing a movie? A: Yes, our restaurant and bar area are open to the public. You are welcome to enjoy our chef-crafted menu and premium bar service without a movie ticket.
Age Policy and Admission
Q: What is the age policy for CMX CinéBistro at Waverly Place? A: Guests ages 3-20 are welcome for showtimes starting before 8:00 PM when accompanied by an adult 21+. All non-Family-Friendly Films starting at 8:00 PM or later are strictly 21+ only, and a valid photo ID is required for entry.
Q: Are children under 3 years old permitted? A: No, children under 3 years old are not permitted at any time due to the venue’s upscale and adult-focused environment.
Amenities and Accessibility
Q: Are your theatres wheelchair accessible? A: Yes, our theatre is fully accessible, including designated seating areas in the auditoriums. Please contact us in advance if you require specific assistance.
Q: Do you offer gift cards? A: Yes, gift cards are available for purchase and can be used for both tickets and dining at CMX CinéBistro.